This policy applies to cancellations of, and refunds for, knot ai monthly plans provided by Wolves LLC ("we," "us," or "our"). Nothing in this policy limits any rights you have under applicable law.
1. Subscription term and auto-renewal
Each paid plan runs for one month from the date you subscribe. Unless you cancel before your next renewal date, your plan renews automatically every month on the same terms, and the fee for the new month is charged on each renewal date.
2. How to cancel
Before your next renewal date, sign in, open the Stripe Customer Portal from Billing, and cancel your plan there. If you cannot use the Customer Portal, email support@knot-ai.xyz from your registered email address or contact us through the contact form. Please do not send your card number or security code.
3. After you cancel
Canceling stops all future auto-renewals. You can keep using your paid plan from the date you cancel until the end of the period you have already paid for. Any credits left unused at the end of the period expire and cannot be carried over to the next month or transferred to another account.
4. Refunds when you cancel for personal reasons
Due to the nature of digital services, except where required by law, we generally do not provide refunds when you cancel for personal reasons after purchase, prorated (daily or monthly) refunds when you cancel partway through a subscription period, refunds for unused credits, or refunds because the generated results did not meet your expectations.
5. When we will consider a refund
If any of the following applies, we will review the facts and provide a full or partial refund, extend your service period, or take other reasonable measures.
- You were charged more than once for the same subscription period
- Our processing resulted in a charge that differs from the amount shown
- Your payment was completed, but you could not use your paid plan for reasons attributable to us
- A serious outage attributable to us made the Service effectively unusable for a substantial part of your subscription period
- A refund is otherwise required under applicable law
6. How to request a refund
Please email support@knot-ai.xyz from your registered email address, ideally within 30 days of the charge. Include your registered email address, the charge date, the amount charged, your plan, and the reason for your refund request. Please do not send your card number or security code.
Refunds are generally issued to the original payment method. How long it takes for a refund to appear on your card statement after we process it depends on your card issuer.
7. Plan changes
Before you confirm a plan change, we will show you when the change takes effect, any price difference, and the credits you will receive after the change, or communicate this information to you directly.
8. Before filing a chargeback
If you have a question about a charge you don't recognize, a duplicate charge, a charge after cancellation, or the statement descriptor "KNOT AI", please contact customer support first. If you suspect fraudulent use of your card, please also contact your card issuer promptly.
9. Contact
Email: support@knot-ai.xyz